Frequently asked questions

All services are delivered digitally. After you place your order, our team configures your automation setup. Once it's ready, you receive:

• Secure login credentials sent to your email
• Onboarding instructions explaining how to use your setup
• Access to your account-based dashboard — no software to install

Most setups are delivered typically within 24 hours, depending on complexity.

No. MediaServices is a fully digital service. There are no physical goods, no shipping, and no delivery trucks involved. Everything — from setup to access to support — happens online.

You get a working automation setup configured for your specific workflow, including:

• One or more assistants (depending on your plan)
• Integration with your existing tools (CRM, email, Slack, etc.)
• Ongoing support and optimization for as long as your subscription is active

See our services page for a full breakdown.

Most setups are ready typically within 24 hours after we have all the information we need. More complex configurations — especially those involving custom integrations or multiple platforms — may take a bit longer. We'll communicate timelines clearly before starting.

No. We handle all the technical work. You don't need to write code, manage servers, or install anything. You log in and use the setup — if something needs changing, we handle it for you.

Payments are processed securely after order confirmation using trusted payment infrastructure. Subscriptions are billed monthly and renew automatically. You can cancel at any time — cancellation takes effect at the end of your current billing period.

We offer three plans:

• Starter — $12.99/month: 1 assistant, basic setup, email support
• Pro — $18.99/month: up to 10 assistants, advanced configuration, priority support
• Business — $27.99/month: unlimited assistants, custom integrations, dedicated support

All plans include initial setup and ongoing optimization. Custom solutions are also available — pricing is agreed upon before any work begins. See our pricing section for details.

Yes. You can upgrade, downgrade, or switch plans at any time. Just contact us and we'll handle the transition. Any price difference is adjusted in the next billing cycle.

No. The price you see is the price you pay. Setup is included in your subscription at no extra cost. Ongoing support and optimization are also included. For custom solutions, pricing is always agreed upon with the client before any payment is made.

New subscribers can request a full refund within 7 days of their first payment — no questions asked. After that, refunds are available if the service was not delivered as described or not delivered at all. See our full refund policy for details.

You can cancel at any time by contacting us at info@mediaservices.llc or through our contact page. Cancellation takes effect at the end of your current billing period — you keep access until then. No cancellation fees.

You can request an export of your data within 30 days of cancellation. After that period, your data is deleted from our systems in accordance with our privacy policy.

All plans include ongoing support at no extra cost. This covers:

• Bug fixes and issue resolution
• Workflow adjustments and optimization
• Adding new automations as your needs evolve
• Routine maintenance and platform updates

Starter plans get email support. Pro and Business plans get priority and dedicated support respectively.

You can reach us by email at info@mediaservices.llc or through our contact page. Our average response time is under 2 hours during business hours (Monday–Friday, 9:00 AM – 6:00 PM UTC).

Yes. We use encryption in transit and at rest, secure access controls, and regular security audits. We do not sell your personal information. For full details, see our privacy policy.